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Shipping
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| SHIPMENT
AND DELIVERY: |
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UPS
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Motor Freight
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Detailed Play
Systems ships to all 48 states within the continental US using
either UPS or motor freight transport, depending upon order size.
Order-to-delivery time will depend on the contents of your order
and processing times. Some of the large items such as slides and
swing sets are made to order and require freight, smaller items
such as swing seats, chains, and hardware are stocked and shipped
UPS. Order processing times can range from a few days up to a few
weeks.
UPS Shipping: For smaller orders that are
UPS-sized and under 125lbs, our online shopping cart will automatically
calculate the shipping and you will be able to preview the
shipping cost prior to placing your order.
Motor Freight Shipping: Our shopping cart
shipping charge will be set to $0. in some cases when an order
requires motor freight (as indicated by motor freight truck
icon above on the product pages). In this case, we will call
or email with the freight quote prior to processing your order.
A 2nd transaction for the freight shipping will be charged
to your credit card account, unless prior alternate shipping
arrangements have been made by customer. Placement of an order
followed by customer approval of the freight quote authorizes
Detailed Play Systems to begin processing the order and to
hire a freight carrier for delivery on customer's behalf. It
is the customers responsibility thereafter for payment of freight
charges.
Freight Quotes: Freight quotes can be provided
in advance of placing an order by emailing us using the link
below, or by callng us. Include a list of all products that
you are interested in ordering and your delivery zip code. info@detailedplaypro.com
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Policies
| TERMS
AND CONDITIONS FOR PURCHASES: |
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Motor
Freight Delivery:
Customer authorizes Detailed Play Systems to hire a freight
trucking company on customer's behalf for oversized delivery.
All sales requiring motor freight delivery are Freight On Board
(FOB) meaning that title to the goods transfers to customer
when goods are loaded onto truck at seller's facilities. Seller
is not liable in the unlikely event that loss or damage occurs
thereafter. Motor freight company will call customer ahead
of time to schedule an appointment to deliver the goods. Customer
is responsibile for incoming inspection of the goods at the
time of delivery and for noting any shortages or damage to
the goods on the freight bill that customer must sign to receive
delivery. Detailed Play Systems will assist customer with filing
freight claim and receiving replacement product in the event
of a delivery problem. Note that motor freight company terms
for all freight deliveries excludes unloading services, meaning
that customer is responsible for unloading the goods - the
driver's responsibility ends with opening the back of the truck.
Although some drivers may help out, it is recommended that
you plan to have someone assist you or make proper arrangements
for unloading the truck.
Liability - Detailed Play Systems
shall not be liable for incidental, indirect, special,
or consequential damages. In no event will Detailed
Play Systems be liable for damages beyond the invoiced
price.
Warranty -
Our products are warranted against defects in material and
workmanship resulting from normal use for a period of one year
from date of delivery. All other warranties including merchantability
or fitness of purpose, whether expressed or implied, are hereby
excluded. Contact Detailed Play Systems within 30 days of delivery
to request a product return for a full refund excluding costs
incurred for shipping and handling.
Returns - Refunds will exclude expenses
incurred for shipping and handling. Returned merchandise
will be accepted for return only with prior authorization
from Detailed Play Systems. Return authorizations must
be requested within 30 days of delivery acceptance.
Freight charges will be prepaid by the customer. Returns
are subject to a 10% restocking fee. It is the customer's
responsibility to inspect goods delivered to them and
report any claims within 30 days of delivery date.
Customer should also inspect goods before signing bill
of lading at delivery time. If you believe that there
is a problem with your order call or email us. We will
help to resolve the problem quickly.
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You can count on Detailed Play Systems to safeguard your private
information. We highly value our customer relationships and the importance
of maintaining merchant/customer confidentiality. Any information
that you provide to us will only be used to process your order or
request for further information. We do not collect any information
that is specific to you while you shop on our website. We will not
sell or rent our customer's information to any 3rd party for any
use - which means you can feel confident that after you send us your
email address, you will receive only the information you've requested
and not be barraged with annoying 'junk' emails.
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Detailed Play Systems receives the contents of the order form that
you submit from our website instantly and securely using Plug-N-Pay's
advanced SSL technology - this is the secure socket layer state-of-the-art
for securing electronic commerce transactions. Your credit card number
is not transmitted to Detailed Play Systems with your order and is
only available to us via secure encrpyted transfer if we request
it afterwards for future processing needs.
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Order direct from our website, fax, mail or telephone your completed
order. Detailed Play Systems accepts Visa, Mastercard, American Express,
Discover or personal check/money order. We recommend that you use
our online ordering for fastest processing of your order. Send any
special instructions pertaining to your order via email or telephone
immediately following your order - be sure to include your complete
name, date of order, your order id and DPS PRO ORDER in the subject
field if emailing. We accept purchase orders and offer terms for
tax supported government entities or with an approved credit application.
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Shopping
| We have arranged our site with easy to navigate text links
and graphics to represent each of the product categories
we offer, so that you can easily find all of the information
you
need
to
make
your
shopping
decisions.
1. Locate the items you would like to purchase using our
category text links to the different sections
of our website.
2. Place the item in your shopping cart by clicking the "Add Items" button.
3. Adjust the quantities of items if necessary on the
shopping cart page using a 0 to delete an item if desired.
To clear
all contents of shopping cart to start over click "Empty
Shopping Cart".
4. When you have all of the items you wish to purchase
in your shopping cart, click the "Secure Checkout" button
to proceed to the checkout order form to provide
your shipping, billing, and payment information.
5. Click on the "Summarize Order" button after
completing checkout order form.
6. Carefully review
final order, click on "Submit Order" to place
your order with Detailed Play Systems.
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SALES TAX: |
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The state of New Jersey requires that we collect 7% sales tax
on orders with ship-to addresses within the state of New Jersey.
This amount will be automatically calculated and added to your order
for review before completing final checkout.
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About
Detailed
Detailed Play Systems was started in 1998 with a vision of
creating value in playground equipment. Our commercial division
here at http://www.detailedplaypro.com focuses
on providing top quality playground equipment for parks, schools,
daycares, and churches,
while our residential division at http://www.detailedplay.com focuses
on the
backyard playground market. We pride ourselves in providing unsurpassed
value, top quality products, and knowledgable telephone-based
customer service and support during the hours of M-F 9AM-7PM
EST. You can count on Detailed Play Systems to meet your playground
equipment needs.
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