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Freight Quotes: Freight quotes can be provided in advance of placing an order by contacting us or using the request quote shopping cart button.
Please include a list of all products that you are interested in ordering and your delivery zip code.
We are not able to deliver to PO Box or APO/FPO addresses.
UPS and Fedex are not able to deliver to PO Box or APO/FPO addresses, we are able to ship using UPS or Fedex.
Locations outside Continental U.S. 48 States:
We are not able to ship any items to international addresses overseas or outside of North America. Orders that require a freight truck cannot be
shipped to any location outside of the continental U.S. 48 States. This is due to the shipping costs and transport logistics involved.
For heavy and/or irregular sized playground equipment components, air transport rates or international freight rates are relatively excessive.
It is possible to place an order for delivery to a freight forwarder that is based in the U.S., further information regarding this option appears below.
AK, HI, PR, Canada, Mexico (import fees, govt duty, taxes required to receive shipment are customer's responsibility). At our
discretion, additional shipping costs may apply to orders shipping to AK, HI, PR, Canada, Mexico. Our customers are always notified of any change to
the shipping amount required, for approval before we proceed with order processing and shipment.
Europe, Australia, Asia, South America, Africa, Other: We do not have local agents and we are not able to ship overseas due to
excessive costs and logistics for air or cargo transport to these locations. Customers located outside of the U.S. may hire their own independent
forwarding agent that is based in the U.S. In this case, we will guarantee delivery to the agent's U.S. address.
MyUS.com is one of several available forwarding services that our international customers may check with for
service availability and quote. Detailed Play Systems is not affiliated with MyUS and we make no representations or guarantees regarding the
suitability of any forwarding service.
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Policies
| TERMS AND CONDITIONS FOR PURCHASES: |
Motor Freight Delivery - Customer authorizes Detailed Play Systems to hire a freight
trucking company on customer's behalf for oversized delivery. All sales requiring motor freight delivery are Freight On Board
(FOB) meaning that title to the goods transfers to customer when goods are loaded onto truck at seller's facilities. Seller is
not liable in the unlikely event that loss or damage occurs thereafter. Motor freight company will call customer ahead of time
to schedule an appointment to deliver the goods. Customer is responsibile for incoming inspection of the goods at the time of
delivery and for noting any shortages or damage to the goods on the freight bill that customer must sign to receive delivery.
Detailed Play Systems will assist customer with filing freight claim and receiving replacement product in the event of a delivery
problem. Note that motor freight company terms for all freight deliveries excludes unloading services, meaning that customer is
responsible for unloading the goods - the driver's responsibility ends with opening the back of the truck. Although some drivers
may help out, it is recommended that you plan to have someone assist you or make proper arrangements for unloading the truck.
Liability - Detailed Play Systems shall not be liable for incidental, indirect, special, or consequential damages.
In no event will Detailed Play Systems be liable for damages beyond the invoiced price.
Warranty - Products are warranted against defects in material and workmanship resulting from normal use for a period
of one year from date of delivery. All other warranties including merchantability or fitness of purpose, whether expressed or implied,
are hereby excluded.
Returns - Refunds will exclude expenses incurred for shipping and handling. Returned merchandise will be accepted only
with prior authorization from Detailed Play Systems. Made-to-order items are not cancellable or refundable after an order to manufacture
is placed by customer. For returnable items, authorizations must be requested within 30 days of delivery acceptance and the return freight
charges will be prepaid by the customer. Returns are subject to a 10% restocking fee.
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| You can count on Detailed Play Systems to safeguard your private information. We highly value our customer
relationships and the importance of maintaining merchant/customer confidentiality. Any information that you provide to us will only
be used to process your order or request for further information. We do not collect any information that is specific to you while
you shop on our website. We will not sell or rent our customer's information to any 3rd party for any use - which means you can feel
confident that after you send us your email address, you will receive only the information you've requested and not be barraged with
annoying 'junk' emails. |
Detailed Play Systems receives the contents of the order form that you submit from our website instantly
and securely using Plug-N-Pay's advanced SSL technology - this is the secure socket layer state-of-the-art for securing electronic
commerce transactions. Your credit card number is not transmitted to Detailed Play Systems with your order and is only available
to us via secure encrpyted transfer if we request it afterwards for future processing needs.
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Shopping
| Order direct from our website, fax, mail, or telephone your completed order. Detailed Play Systems accepts Visa,
Mastercard, American Express, Discover or personal check/money order. We accept purchase orders and offer terms for tax supported
entities or with an approved credit application. |
| USING OUR WEBSITE TO SHOP: |
We have arranged our site with easy to navigate text links
and graphics to represent each of the product categories we offer, so that you can easily find all of the information
you need to make your shopping decisions.
1. Locate the items you would like to purchase using the category
text links to different sections of our website.
2. Place items in your shopping cart by clicking the "Add Items" button.
3. Adjust the quantities of items if necessary on the shopping cart page using a 0 to delete an item if desired.
To clear all contents of shopping cart to start over click "Empty Shopping Cart".
4. When you have all of the items you wish to purchase in your shopping cart, click the "Secure Checkout" button
to proceed to the checkout order form to provide your shipping, billing, and payment information.
5. Click the "Summarize Order" button after completing checkout order form.
6. Carefully review final order and click "Submit Order" to place your order with Detailed Play Systems. |
SALES TAX: |
The state of New Jersey requires that we collect 7% sales tax
on orders with ship-to addresses within the state of New Jersey.
This amount will be automatically calculated and added to your order
for review before completing final checkout.
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About Detailed
| Detailed Play Systems was started in 1998 with a vision of creating value in playground equipment.
Our commercial division here at http://www.detailedplaypro.com focuses on providing
top quality playground equipment for parks, schools, daycares, and churches, while our residential division at
http://www.detailedplay.com focuses on the backyard playground market. We pride
ourselves in providing unsurpassed value, top quality products, and knowledgable telephone-based customer service and support
during the hours of M-F 9AM-7PM EST. You can count on Detailed Play Systems to meet your playground equipment needs. |
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