Detailed Play Systems - Residential & Backyard Playground Equipment Detailed Play PRO - Commercial Playground Equipment Detailed Play PRO Commercial Playground Equipment

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Shipping
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About Detailed

Detailed Play PRO
COMMERCIAL DIVISION
(877) 548-3100 (M-F, 9AM - 7PM, EST)
(973) 710-3087 (FAX)
info@detailedplaypro.com (E-MAIL)

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Shipping

SHIPMENT AND DELIVERY:
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freight
UPS      
Motor Freight
Detailed Play Systems ships to all 48 states within the continental U.S. using UPS, Fedex, or Motor Freight truck, depending upon order size and weight (see below for other locations and for shipping address requirements). Order-to-delivery time will depend on order contents and the delivery location. Orders for stock items (swing seats, chain, hardware, landscape timbers) are shipped promptly. Items that are available in many color selections and configurations (larger plastics, slides, tubes, larger metals, swing frames) are not stocked they are made-to-order and typically involve an estimated 2 week lead time for manufacturing. Some smaller items may be completed sooner, larger orders typically require a longer lead time to manufacture. An estimate of manufacturing lead time is included with quotes. Order to shipment time can range from a few days (stock) up to a few weeks (made-to-order). Items that are made-to-order are not cancellable, returnable, or refundable after an order to manufacture is placed by customer.

UPS / Fedex Shipping: For most smaller orders that are UPS or Fedex parcel carrier sized and under 100lbs, our online shopping cart will automatically calculate the shipping and you will be able to preview the shipping cost prior to placing your order.
 

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Motor Freight Shipping: Our shopping cart shipping charge will be set to $0. when an order requires, or is less costly, to ship by motor freight truck (as indicated by the motor freight truck icon above appearing next to the item on the product pages). In this case, we will send a freight quote notice for review prior to processing your order. A 2nd transaction for the freight shipping will be charged to your credit card account unless alternate shipping arrangements have been made by customer. Placement of an order followed by customer approval of the freight quote authorizes Detailed Play Systems to begin processing the order and to hire a freight carrier for delivery on customer's behalf. It is the customers responsibility thereafter for payment of freight charges.

Freight Quotes: Freight quotes can be provided in advance of placing an order by contacting us or using the request quote shopping cart button. Please include a list of all products that you are interested in ordering and your delivery zip code.

We are not able to deliver to PO Box or APO/FPO addresses.
UPS and Fedex are not able to deliver to PO Box or APO/FPO addresses, we are able to ship using UPS or Fedex.

Locations outside Continental U.S. 48 States:
We are not able to ship any items to international addresses overseas or outside of North America. Orders that require a freight truck cannot be shipped to any location outside of the continental U.S. 48 States.
This is due to the shipping costs and transport logistics involved. For heavy and/or irregular sized playground equipment components, air transport rates or international freight rates are relatively excessive. It is possible to place an order for delivery to a freight forwarder that is based in the U.S., further information regarding this option appears below.

AK, HI, PR, Canada, Mexico (import fees, govt duty, taxes required to receive shipment are customer's responsibility). At our discretion, additional shipping costs may apply to orders shipping to AK, HI, PR, Canada, Mexico. Our customers are always notified of any change to the shipping amount required, for approval before we proceed with order processing and shipment.

Europe, Australia, Asia, South America, Africa, Other: We do not have local agents and we are not able to ship overseas due to excessive costs and logistics for air or cargo transport to these locations. Customers located outside of the U.S. may hire their own independent forwarding agent that is based in the U.S. In this case, we will guarantee delivery to the agent's U.S. address. MyUS.com is one of several available forwarding services that our international customers may check with for service availability and quote. Detailed Play Systems is not affiliated with MyUS and we make no representations or guarantees regarding the suitability of any forwarding service.


Policies
TERMS AND CONDITIONS FOR PURCHASES:
Motor Freight Delivery - Customer authorizes Detailed Play Systems to hire a freight trucking company on customer's behalf for oversized delivery. All sales requiring motor freight delivery are Freight On Board (FOB) meaning that title to the goods transfers to customer when goods are loaded onto truck at seller's facilities. Seller is not liable in the unlikely event that loss or damage occurs thereafter. Motor freight company will call customer ahead of time to schedule an appointment to deliver the goods. Customer is responsibile for incoming inspection of the goods at the time of delivery and for noting any shortages or damage to the goods on the freight bill that customer must sign to receive delivery. Detailed Play Systems will assist customer with filing freight claim and receiving replacement product in the event of a delivery problem. Note that motor freight company terms for all freight deliveries excludes unloading services, meaning that customer is responsible for unloading the goods - the driver's responsibility ends with opening the back of the truck. Although some drivers may help out, it is recommended that you plan to have someone assist you or make proper arrangements for unloading the truck.

Liability - Detailed Play Systems shall not be liable for incidental, indirect, special, or consequential damages. In no event will Detailed Play Systems be liable for damages beyond the invoiced price.

Warranty - Products are warranted against defects in material and workmanship resulting from normal use for a period of one year from date of delivery. All other warranties including merchantability or fitness of purpose, whether expressed or implied, are hereby excluded.

Returns - Refunds will exclude expenses incurred for shipping and handling. Returned merchandise will be accepted only with prior authorization from Detailed Play Systems. Made-to-order items are not cancellable or refundable after an order to manufacture is placed by customer. For returnable items, authorizations must be requested within 30 days of delivery acceptance and the return freight charges will be prepaid by the customer. Returns are subject to a 10% restocking fee.
 
PRIVACY:
You can count on Detailed Play Systems to safeguard your private information. We highly value our customer relationships and the importance of maintaining merchant/customer confidentiality. Any information that you provide to us will only be used to process your order or request for further information. We do not collect any information that is specific to you while you shop on our website. We will not sell or rent our customer's information to any 3rd party for any use - which means you can feel confident that after you send us your email address, you will receive only the information you've requested and not be barraged with annoying 'junk' emails.
ONLINE SECURITY:
Secure
  
Detailed Play Systems receives the contents of the order form that you submit from our website instantly and securely using Plug-N-Pay's advanced SSL technology - this is the secure socket layer state-of-the-art for securing electronic commerce transactions. Your credit card number is not transmitted to Detailed Play Systems with your order and is only available to us via secure encrpyted transfer if we request it afterwards for future processing needs.

Shopping
ORDERING:
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Order direct from our website, fax, mail, or telephone your completed order. Detailed Play Systems accepts Visa, Mastercard, American Express, Discover or personal check/money order. We accept purchase orders and offer terms for tax supported entities or with an approved credit application.
USING OUR WEBSITE TO SHOP:
We have arranged our site with easy to navigate text links and graphics to represent each of the product categories we offer, so that you can easily find all of the information you need to make your shopping decisions.

1. Locate the items you would like to purchase using the category text links to different sections of our website.
2. Place items in your shopping cart by clicking the "Add Items" button.
3. Adjust the quantities of items if necessary on the shopping cart page using a 0 to delete an item if desired. To clear all contents of shopping cart to start over click "Empty Shopping Cart".
4. When you have all of the items you wish to purchase in your shopping cart, click the "Secure Checkout" button to proceed to the checkout order form to provide your shipping, billing, and payment information.
5. Click the "Summarize Order" button after completing checkout order form.
6. Carefully review final order and click "Submit Order" to place your order with Detailed Play Systems.

SALES TAX:
The state of New Jersey requires that we collect 7% sales tax on orders with ship-to addresses within the state of New Jersey. This amount will be automatically calculated and added to your order for review before completing final checkout.

About Detailed
Detailed Play Systems was started in 1998 with a vision of creating value in playground equipment. Our commercial division here at http://www.detailedplaypro.com focuses on providing top quality playground equipment for parks, schools, daycares, and churches, while our residential division at http://www.detailedplay.com focuses on the backyard playground market. We pride ourselves in providing unsurpassed value, top quality products, and knowledgable telephone-based customer service and support during the hours of M-F 9AM-7PM EST. You can count on Detailed Play Systems to meet your playground equipment needs.

Detailed Play PRO
COMMERCIAL DIVISION
1-877-548-3100  Fax: 973-710-3087
info@detailedplaypro.com

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Detailed Play Systems
Detailed Play PRO provides professional grade heavy-duty commercial playground equipment swings and swing sets for children at PARK, SCHOOL, CHURCH, DAYCARE, and CAMPGROUND play sites. The products we offer meet or exceed rigid commercial playground equipment safety standards and are designed for constant use by children ages 2-12 with safeguards to help prevent against vandalism, weather, and sun. Bookmark our site, or enter right now to see our complete line of playground swings, slides, swing sets, roofs, tunnels, and more for your site!
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