Freight Quotes: Freight quotes are provided in advance of placing an order by contacting us or by adding products to the shopping cart and clicking the Request Quote button. Contact info e-mail and complete shipping address are required to receive an online quote for review, add payment info to the quote at any time to place an order.
PO Box | APO | FPO Addresses:
Please provide a physical shipping addresss, UPS and Fedex are not able to deliver to PO Box or APO/FPO addresses.
AK, HI, PR, Canada, Mexico:
Please use the shopping cart Request Quote button or contact us prior to placing an order, our shopping cart does not include additional shipping charges for delivery to these locations.
We are able to quote freight delivery, by truck, to locations in the continental U.S., Canada, and Mexico. Cargo and specialized freight line rate quotes to locations in AK HI PR are not available, we are able to quote delivery to customer's freight forwarder based in the continental U.S.
|TERMS AND CONDITIONS FOR PURCHASES:
|Motor Freight Delivery - Customer authorizes Detailed Play Systems to hire a freight
trucking company on customer's behalf for oversized delivery. All sales requiring motor freight delivery are Freight On Board
(FOB) meaning that title to the goods transfers to customer when goods are loaded onto truck at seller's facilities. Seller is
not liable in the unlikely event that loss or damage occurs thereafter. Motor freight company will call customer ahead of time
to schedule an appointment to deliver the goods. Customer is responsibile for incoming inspection of the goods at the time of
delivery and for noting any shortages or damage to the goods on the freight bill that customer must sign to receive delivery.
Detailed Play Systems will assist customer with filing freight claim and receiving replacement product in the event of a delivery
problem. Note that motor freight company terms for all freight deliveries excludes unloading services, meaning that customer is
responsible for unloading the goods - the driver's responsibility ends with opening the back of the truck. Although some drivers
may help out, it is recommended that you plan to have someone assist you or make proper arrangements for unloading the truck.
Liability - Detailed Play Systems shall not be liable for incidental, indirect, special, or consequential damages.
In no event will Detailed Play Systems be liable for damages beyond the invoiced price.
Warranty - Products are warranted against defects in material and workmanship resulting from normal use for a period
of one year from date of delivery. All other warranties including merchantability or fitness of purpose, whether expressed or implied,
are hereby excluded.
Returns - Refunds will exclude expenses incurred for shipping and handling. Returned merchandise will be accepted only
with prior authorization from Detailed Play Systems. Made-to-order items are not cancellable or refundable after an order to manufacture
is placed by customer. For returnable items, authorizations must be requested within 30 days of delivery acceptance and the return freight
charges will be prepaid by the customer. Returns are subject to a 10% restocking fee.
|You can count on Detailed Play Systems to safeguard your private information. We highly value our customer
relationships and the importance of maintaining merchant/customer confidentiality. Any information that you provide to us will only
be used to process your order or request for further information. We do not collect any information that is specific to you while
you shop on our website and we do not sell or rent our customer's information to any 3rd party for any use.
|Our website is secured with a GoDaddy.com web server certificate and we have partnered with Plug'nPay providing safe and secure credit card transactions, payment gateway, and e-commerce services for customers since 1996. Detailed Play Systems receives the contents of the order or quote form that you submit from our website instantly
and securely using state-of-the-art SSL technology for securing electronic
|Order direct from our website, fax, mail, or telephone your completed order or quote request. Detailed Play Systems accepts Visa,
Mastercard, American Express, Discover or personal check/money order. We accept purchase orders and offer terms for tax supported
entities or with an approved credit application.
For larger items, use our website to request a custom Quote to include discount freight and total delivered cost. Quotes are emailed for review and approval and contain a link to place your order.
|We have arranged our site with easy to navigate text links
and graphics to represent each of the product categories we offer, so that you can easily find all of the information
you need to make your shopping decisions.
1. Locate the items you would like to purchase or quote using the category
text links to different sections of our website.
2. Place items in your shopping cart by clicking the "Add Items" button then "Continue Shopping".
3. Adjust the quantities of items if necessary on the shopping cart page using a 0 to delete an item if desired.
To clear all contents of shopping cart to start over click "Empty Shopping Cart".
4. When you have all of the items that you wish to purchase or quote in your shopping cart, click the Place Order - Checkout or Request Quote button.
5. Complete the required fields and click continue to submit form, an Order or Quote Confirmation will be sent to your email address promptly.
|The State of New Jersey requires that we collect 6.625% sales tax
on orders with ship-to addresses within the state of New Jersey.
This amount will be automatically calculated and added to your order
for review before completing final checkout.
|Detailed Play Systems was started in 1998 with a vision of creating value in playground equipment.
Our commercial division here at www.detailedplaypro.com focuses on providing
top quality playground equipment for parks, schools, daycares, and churches, while our residential division at
www.detailedplay.com focuses on the backyard playground market. We pride
ourselves in providing unsurpassed value, top quality products, and knowledgable telephone-based customer service and support
during the hours of M-F 9AM-7PM EST. You can count on Detailed Play Systems to meet your playground equipment needs.